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BigChange selects Samsung to roll out service management platform for Apprentice 2015 winner Joseph Valente

Samsung Electronics Co., Ltd., today announced that it has been chosen as the preferred partner of BigChange Apps to roll out its JobWatch mobile app for ‘The Apprentice’ winner Joseph Valente’s plumbing company Impra Gas. The service management platform has been installed exclusively on Samsung Galaxy Tab Actives and will be used by Valente’s new company, which he recently launched after winning the £250,000 investment from Lord Sugar.

“We’re really excited to be working with BigChange and Impra Gas on this project. Before any new business can get off the ground, it needs to have the structure in place to manage its workforce effectively, particularly one with employees out in the field,” said Graham Long, VP for the Enterprise Business Team, at Samsung UK and Ireland. “Joseph has got some really ambitious plans for Impra Gas and through the JobWatch system and our tablets he will have the tools he needs to grow as quickly as he can.”

 

JobWatch, an all-in-one system for planning, managing, scheduling and tracking mobile workforces, will allow Valente to manage his workforce out in the field using Samsung Galaxy Tab Actives and help improve overall customer service. Through JobWatch, customers will be able to book jobs, which will be automatically scheduled to the correctly skilled engineer on a mobile app, who will have the health and safety, compliance and job instructions all at hand through their tablet. Customers will receive live updates confirming the estimated time of arrival for the engineers and receive electronic job cards including certificates related to the job performed. The new partnership will replace manual planning and paperwork and provides an efficient way to keep the office in sync with the mobile teams.

 

Samsung was chosen because its Galaxy Tab Active has an IP67 rating with dust and waterproofing, meaning the tablet is equipped to resist the drops and knocks that occur for plumbers every day on the job. The inbuilt stylus means the JobWatch app can also be used by workers with gloves on and the HD camera ensures that employees take photos for site surveys and proof of work easily. Invoicing will also be prompt thanks to the excellent 4G connectivity of Samsung Galaxy Tab.

 

“Having worked with Samsung on a number of projects before, we knew they were the perfect partner for this opportunity, said Martin Port CEO at BigChange Apps. “For any company with workers out in the field, it’s imperative they have a great mobility solution in place on a secure and rugged device to keep in regular contact with head office. This ensures a smooth process and avoids any delays that may be passed on to their customers. Our customers love the quality and dependability Samsung’s devices provide and we had no hesitation in recommending to use them with Impra Gas.”

 

Joseph Valente, Founder of Impra Gas commented, “We chose the JobWatch system because we have ambitious plans to grow this company as quickly as possible and needed an outlet that allows a system to manage our workforce efficiently and help us provide an excellent service to our customers. Bringing an established brand such as Samsung on board is really exciting and, having seen the great work BigChange and Samsung have done together in the past, I have no doubt that this technology partnership will help take Impra Gas to the next level…”

Source: Big Change Apps/Samsung